What I found useful in chapter 9 and Chapter 13

From what I've read, I found both chapters to be very important regards to our upcoming informative speech. Chapter 9 explained very well about how to improve our introductions and how to fully cover our conclusions. I liked how the book broke down the components to forming both the introduction and the conclusion.
In the chapter 13, it was very useful because they gave us many examples of how to make an outline for our speech. It also gave us key points on how to keep the audience engaged. The most important thing that I received from this section was that to keep the audience's attention, we must give a speech on a topic that can relate to our audience. Hopefully I achieved that with my subject! I find it very common nowadays with the economy struggles and what not, but you guys won't know what I'm talking about until April!